About us
Freshstart Mortgage Solutions - The Company:
Freshstart Mortgage Solutions is a specialist lender in residential mortgages, commercial finance, non-conforming mortgages and lending for clients with poor credit or unusual sources of income and deposit.
At Freshstart Mortgage Solutions we are not tied to any specific lender, and always consider your individual mortgage the priority over our commission in order to secure you the best loan and maintain excellent long-term client relationships.
Freshstart aims to let clients know whether they can get a home loan promptly. We utilise a live approval system called FLEX which enables mortgage insured conditional approvals online and instantaneously – a truly unique innovation for today’s borrower who might be in a hurry to secure their dream home!
Why use a mortgage broker?
A home loan is probably the biggest expense you will ever have, so it pays to get the best advice possible. A mortgage broker can be a home loan expert. They can provide you with professional advice to match your needs with a suitable lending solution.
A great mortgage broker will save you time, effort and most likely money in selecting a home or commercial loan. To do this they will assess your needs, find the most suitable loan for your situation, manage the application process and provide you with advice at each step along the way.
Freshstart is proud to be a member of PLAN Australia (Professional Lenders Association Network of Australia) - Australia's largest mortgage aggregation group. PLAN Australia members are carefully chosen and trained and have advanced support systems that other brokers don't have.
Using a PLAN accredited broker provides you with:
- Broad selection - access to hundreds of loans
- Professional expert advice - minimum education standards
- Smooth and efficient service
- Flexible solutions tailored to your needs
- Fair and ethical service - strict code of ethics
- Scale and reputation - deal with one of the largest groups in Australia
Ethics and Values:
- We work only for the client and only in the client's best interest
- We will never sell a mortgage that is not in the client's best interest
- If there is no benefit to the client in re-financing then we will advise that to be the case
- We comply willingly with regulatory and industry standards of best practice
- Our staff will act professionally, with dignity and respect people at all times
- We will end relationships with those who do not.
Freshstart Mortgage Solutions receives a commission fee for introducing your business to lenders. We do not charge administrative fees.
Our service to all people regardless of the request is free.
Freshstart Mortgage Solutions will never sell or exchange your confidential information to third parties.
Freshstart's aim is to provide you with a first class, professional and confidential service.
HOW TO MAKE A COMPLAINT
We strive to provide our customers with the very best service, so in the event you are unhappy with any part of our service, we have an Internal Dispute Resolution process in place to assist you with satisfying any complaint.
CONTACT POINT FOR A COMPLAINT:
Jamie McGee, Director, Freshstart Mortgage Solutions
As Director, Jamie has all the authority and experience to handle your complaint and make relevant decisions on any outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can contact us via:
Mail: 95 Anthony Rolfe Ave Gungahlin ACT 2912
Phone: (02) 6201 1700
Fax: (02) 6201 1799
Email: freshstart@freshstart.net.au
Should you not be satisfied with the outcome of the Internal Dispute Resolution process, you also have the option of contacting the Credit Ombudsman Service on:
Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au
